Available Jobs
Service Engineer – Level 1 ↴
Position Description
| Employer | MicrotechDPS | Location | Riverina |
| Name | Position Vacant | Branch | TBD |
| Position | Service Engineer – Level 1 | Employment Type | Full Time |
| Reporting To | MSP | Total hours | 38 hours per week |
| Probation Period | 6 Months | Approved By/Date |
Organisation Summary
We are technology architects creating ‘business harmony”.
In today’s digital economy we provide the blueprint for efficient and cost-effective business strategies that cover On-Premises & Cloud IT Solutions, Document Storage, Print Services and Managed IT Support.
Our holistic approach makes MicrotechDPS unique as your technology business partner by managing the life cycle of your IT & Print Investments, from planning to procurement through to installation, training and ongoing support. We build long-term relationships with our clients by learning and understanding what they do, and then matching solutions to the activity that drives your business.
MicrotechDPS is your local technology partner with global connections. We help you focus on your business while we manage the essential technology that makes your business work for YOU.
Our Vison
To lead our clients and people through innovative technology transformation so that together everyone succeeds.
Our Values
Purpose of the position
You will be responsible for handling support tickets remotely & onsite, building relationships with clients and involvement with projects to build your knowledge and experience. Most importantly, working within a great team environment where we only grow together and values what you do.
The primary objective of this position is to provide awesome first-line tech support to our incredible clients and MicrotechDPS staff. We pride ourselves on keeping our customers informed, prioritising tasks effectively, taking care, pride, and ownership in everything we do. Our ideal candidate will embrace our strong customer support approach and our values.
Responsibilities and duties
- Serve as first point of contact for all clients and internal staff seeking assistance
- Solving the easy through to intermediate incident tickets for clients
- Direct unresolved issues to the next level of support in a timely manner
- Technically assisting on project work to build experience
- Logging, tracking, and updating the customers queries within our ticketing System
- Monitor and respond to system health-checks on our environments for any alerts through RMM
- Manage the incident from start to finish.
- Develop and update client documentation using the knowledge base system
- Identify and suggest possible improvements on procedures
- Provide basic onsite printer and MFD maintenance support
- Assist with delivery & installation of printers & MFD’s onsite or remotely
Qualifications
- Certificate IV in Information Technology
- Microsoft MS100
Work experience and skills
Essential experience
- Strong problem-solving skills with the ability to utilise the tools available to identify solutions critical to the role.
- Team player, exceptional communication, and presentation skills
- Strong understanding of ITIL concepts
- Strong results and customer focus and a self-motivated mindset in improving system and procedural efficiency and resolving issues as they arise.
Desirable qualifications
- MSP experience is highly desirable
- Certifications in relevant technology
- Office 365/Azure
- Active Directory
- Window Server operating systems
- VMware
- Fortinet
- Watchguard
- Datto (RMM, DR, Networking, Autotask)
- Firewalls & Networking
- Servers & Storage
- ITIL V4
Personal qualities and behavioural traits
Essential qualities or behaviours
- You can build strong relationships with customers, partners and vendors to enable the best end-user experience
- Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers
- Work collaboratively; open, honest, and friendly individual
- Responding in a timely manner to easy to intermediate incident request and requests for clients
- Direct unresolved issues to the next level of support in a timely manner
- Proactive problem solver with attention to detail
- You have excellent verbal and written communication
- You can manage your time and prioritise your workload effectively
- You're able to perform in high-pressure situations and keep customers informed and calm in an outage or incident
- You love to investigate solutions and enjoy looking for ways to work smarter and innovate through technology
Benefits and Culture
- Join our dynamic team who simply love helping our clients and each other
- Brilliant range over 30 clients
- Ongoing Training and Certification as required for professional development and career growth.
Service Engineer – Level 2 ↴
Position Description
| Employer | MicrotechDPS | Location | Riverina |
| Name | Position Vacant | Branch | TBD |
| Position | Service Engineer – Level 2 | Employment Type | Full Time |
| Team | MSP IT Team | Direct Reports | N/A |
| Reporting To | Service Delivery Manager | Total hours | 38 hours per week |
| Probation Period | 6 Months | Approved By/Date |
Organisation Summary
We are technology architects creating ‘business harmony”.
In today’s digital economy we provide the blueprint for efficient and cost-effective business strategies that cover On-Premises & Cloud IT Solutions, Document Storage, Print Services and Managed IT Support.
Our holistic approach makes MicrotechDPS unique as your technology business partner by managing the life cycle of your IT & Print Investments, from planning to procurement through to installation, training and ongoing support. We build long-term relationships with our clients by learning and understanding what they do, and then matching solutions to the activity that drives your business.
MicrotechDPS is your local technology partner with global connections. We help you focus on your business while we manage the essential technology that makes your business work for YOU.
Our Vison
To lead our clients and people through innovative technology transformation so that together everyone succeeds.
Our Values
Purpose of the position
You will be responsible for handling support tickets remotely & onsite, building relationships with clients and involvement with projects to build your knowledge and experience. Most importantly, working within a great team environment where we only grow together and values what you do.
The primary objective of this position is to provide awesome first-line tech support to our incredible clients and MicrotechDPS staff. We pride ourselves on keeping our customers informed, prioritising tasks effectively, taking care, pride, and ownership in everything we do. Our ideal candidate will embrace our strong customer support approach and our values.
Responsibilities and duties
- Serve as an escalation point from Level 1 for all clients and internal staff seeking assistance
- Solving the easy through to intermediate incident/problem tickets for clients
- Direct unresolved issues to the next level of support in a timely manner
- Technically assisting on project work to build experience
- Logging, tracking, and updating the customers queries within our ticketing System
- Monitor and respond to system health-checks on our environments for any alerts through RMM
- Manage incidents/problems from start to finish.
- Develop and update client documentation using the knowledge base system
- Identify and suggest possible improvements on procedures
Qualifications
- Certificate IV, Diploma or Graduate degree in Information Technology
Work experience and skills
Essential experience
- Minimum 1 years' experience in a desktop/MSP/ISP IT support role assisting customersboth on-site and remotely
- Experience installing and configuring hardware, software, systems, networks, and servers
- Experience providing escalated technical support to clients and being an escalation pointfor internal teams
- Testing and evaluating new technology
- Microsoft certification in MS100 and MS101
Desirable qualifications
- MSP experience is highly desirable
- Certifications in relevant technology
- Office 365/Azure
- Active Directory
- Window Server operating systems
- VMware
- Fortinet
- Watchguard
- Datto (RMM, DR, Networking, Autotask)
- Firewalls & Networking
- Servers & Storage
- ITIL V4
Personal qualities and behavioural traits
Essential qualities or behaviours
- You're able to build strong relationships with customers, partners and vendors to enablethe best end-user experience
- Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers
- Work collaboratively; open, honest, and friendly individual
- Responding in a timely manner to service issues and requests
- Proactive problem solver with attention to detail
- You have excellent verbal and written communication
- You can manage your time and prioritise your workload effectively
- You're able to perform in high-pressure situations and keep customers informed and calm in an outage or incident
- You love to investigate solutions and enjoy looking for ways to work smarter and innovate through technology
Benefits and Culture
- Join our dynamic team who simply love helping our clients and each other
- Brilliant range over 30 clients
- Ongoing Training and Certification as required for professional development and career growth.
Service Engineer – Level 3 ↴
Position Description
| Employer | MicrotechDPS | Location | Riverina |
| Name | Position Vacant | Branch | TBD |
| Position | Service Engineer – Level 3 | Employment Type | Full Time |
| Team | MSP IT Team | Direct Reports | N/A |
| Reporting To | Service Delivery Manager | Total hours | 38 hours per week |
| Probation Period | 6 Months | Approved By/Date |
Organisation Summary
We are technology architects creating ‘business harmony”.
In today’s digital economy we provide the blueprint for efficient and cost-effective business strategies that cover On-Premises & Cloud IT Solutions, Document Storage, Print Services and Managed IT Support.
Our holistic approach makes MicrotechDPS unique as your technology business partner by managing the life cycle of your IT & Print Investments, from planning to procurement through to installation, training and ongoing support. We build long-term relationships with our clients by learning and understanding what they do, and then matching solutions to the activity that drives your business.
MicrotechDPS is your local technology partner with global connections. We help you focus on your business while we manage the essential technology that makes your business work for YOU.
Our Vison
To lead our clients and people through innovative technology transformation so that together everyone succeeds.
Our Values
Purpose of the position
We seek a friendly, professional, and self-motivated individual to provide third-level remote and on-site technical services to key customers and to provide mentorship to our service team. A passion for providing excellent customer service is essential to the role, as is the ability to work autonomously.
A major focus of the position will be the proactive development and improvement of technical standards at all customer sites and to work closely with our Service Delivery Manager to ensure our customers recognise this value. The ability to demonstrate effective customer relationship management is essential, as is the need to always manage customer expectations.
Responsibilities and duties
- Lead the design and delivery of client solutions
- Act as an escalation point in diagnosing and resolving complex issues
- Mentor and support other engineers
- Contribute to pre-sales solution design work
- Conduct research and advise on current and emerging technologies
- Setup, manage and monitor cloud/on-premises solutions
- Provide remote and onsite support for our clients across a variety of industries
- Work as part of a team to deliver the best possible outcomes
- End-to-end delivery of server/network implementation and migration projects
- Onsite installation of end user devices, network, and server hardware
- Report directly to the Service Delivery Manager
- Maintain and update internal documentation
Qualifications
- Graduate degree in Information Technology
Work experience and skills
Essential experience
- Previous experience in an MSP role
- Strong Windows Server experience
- Strong Active Directory, DNS, DHCP and group policy experience
- Strong Office 365 and Azure experience
- Strong Exchange and Exchange Online experience
- Experience with backup and anti-virus systems
- • Experience with various network technologies (switching, routing, VLAN, WLAN, WAN, VPN)
- Proven experience in project delivery
- Experience with ticketing and RMM systems
- Microsoft certification in MS100 and MS101
- Other certification as deemed necessary by the role
- Testing and evaluating new technology
- Fortinet
- VMWare
- ITIL V4 Certification
Desirable qualifications
- Certifications in relevant technology
- Active Directory
- Window Server operating systems
- Watchguard
- Datto (RMM, DR, Networking, Autotask)
- Firewalls & Networking
- Servers & Storage
Personal qualities and behavioural traits
Essential qualities or behaviours
- You're able to build strong relationships with customers, partners and vendors to enable the best end-user experience
- Ability to communicate effectively and efficiently, with the ability to provide advice to nontechnically minded customers
- Work collaboratively; open, honest, and friendly individual
- Responding in a timely manner to service issues and requests
- Proactive problem solver with attention to detail
- You have excellent verbal and written communication
- You can manage your time and prioritise your workload effectively
- You're able to perform in high-pressure situations and keep customers informed and calm in an outage or incident
- You love to investigate solutions and enjoy looking for ways to work smarter and innovate through technology
Benefits and Culture
- Join our dynamic team who simply love helping our clients and each other
- Brilliant range over 30 clients
- Ongoing Training and Certification as required for professional development and career growth.
Learn more about our company!
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Wagga Wagga
P. 1300 033 228
E. Email Us
4/181 Hammond Avenue
Wagga Wagga NSW 2650 -
Albury-Wodonga
P. 1300 033 228
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2 Footmark Court
Wodonga Vic 3690 -
Griffith
P. 1300 033 228
E. Email Us
139 Yambil St
Griffith NSW 2680 -
Leeton
P. 1300 033 228
E. Email Us
24 - 26 Pine Avenue
Leeton NSW 2705 -
Geelong
P. 1300 033 228
E. Email Us
40 Bellerine Street
Geelong, 3220
